RS Components
The RS journey to TRULY
customer-led
To be the first choice for RS core customers, as trusted problem solver, by delivering a connected experience and valued suite of tailored products and solutions
RS is a £3billion global business partner to the Manufacturing; Energy & Utilities and Facilities sectors
Supplying an ever-expanding range of 750,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers.
With over 100 years experience they solve problems with insights and end-to-end solutions for inventory, maintenance, integrated supply, safety, purchasing, design and manufacturing and for custom ordering.
ARC supported the Chief Customer Experience Officer, Nick Young, and his team in defining the Group's Customer Experience Strategy.
Challenge
ARC designed the Service Proposition to be:
TRULY Customer Led
More Efficient
More Effective
It built competitive advantage, maximising potential lifetime value opportunity and investment in the services that deliver the greatest return for customers AND the business
